Published March 13, 2012
Associated Press
DETROIT – Federal safety regulators are investigating sticky accelerators in as many as 1.9 million Ford Taurus and Mercury Sable sedans.
The National Highway Traffic Safety Administration started the probe last week and expanded it on Monday to include cars from the 2001 through 2006 model years. The safety agency has received 14 complaints of Taurus sedans accelerating on their own. So far it has no reports of crashes or injuries because of the problem.
A faulty cruise control cable may be the cause. It can detach and hold the throttle open, the agency said in documents posted on its website. In at least two of the complaints, drivers told NHTSA that their cars took off and ran red lights before they were able to bring them to a stop by shifting them into neutral or park.
"This is an extremely dangerous situation," one driver wrote in a complaint filed in August of 2010. "There needs to be something done about this before it becomes fatal."
It's a problem similar to one that tarnished Toyota Motor Corp.'s reputation about two years ago. The Japanese automaker eventually recalled 14 million vehicles worldwide because of acceleration problems, which it blamed on ill-fitting floor mats and sticky accelerator pedals. At the time NHTSA said at least 52 people were killed in crashes linked to Toyota's acceleration problems. A NHTSA investigation cleared Toyota's electronic throttle controls as a cause of the problem.
Ford is cooperating with the NHTSA investigation, spokesman Daniel Pierce said on Monday. "It's asking for information like they have done in the past with other vehicles, and we will be working with them throughout the investigation," Pierce said. Ford received a request for data from NHTSA on Monday and it is just starting to look into how many complaints have been made to company dealers, Pierce said.
NHTSA started the Ford investigation on Wednesday and said it involved 360,000 Tauruses from the 2005 and 2006 model years. On Monday it added the Sable to the investigation and asked Ford for information about both cars from the 2001 through 2004 model years.
In its investigation NHTSA will determine how many cars had the same parts and whether the problem is widespread enough to trigger a recall. So far none of the cars has been recalled. The Taurus and Sable are nearly identical and share almost all the same parts.
Customers with questions about their cars can call Ford at 1-866-436-7332.
In another complaint about the Taurus filed on Nov. 27, 2011, a driver reported that the brakes couldn't stop the car, which went through a red light and around two cars, reaching 70 mph before the driver put it in park and turned off the engine.
"Wow. The scariest thing I have ever experienced," the driver wrote. "If there was heavy traffic someone would have been killed, no doubt in my mind."
NHTSA knows the identity of people filing complaints but does not release their names.
If a car suddenly accelerates, drivers should brake firmly without pumping the brakes, shift the car into neutral, steer to a safe location and shut off the engine, NHTSA spokeswoman Lynda Tran said in an email. Drivers also should be sure they know in advance how to put the car in neutral because car diagrams can be misleading.
If a car has keyless ignition, drivers should know how to turn off the engine while the car is in motion, which may involve holding the button until the engine turns off, she said.
The Taurus, which was introduced in late 1985, was the best-selling car in the U.S. for five years in the early 1990s. But Ford let it languish while it focused on SUVs, and the Toyota Camry was soon outselling it. Ford renamed the Taurus the Five Hundred in 2006, but new CEO Alan Mulally insisted that the company return to the Taurus name with the 2008 model year.
Taurus sales have remained sluggish. Ford sold 63,526 of them last year, just 15 percent of the total sold at the car's peak in 1992. The company discontinued the Mercury brand in 2010.
Ford has recalled the Taurus before for problems with its cruise control system. In 2008, the company recalled 1993-1995 models of the Taurus SHO, a performance edition, because faulty cruise control switches were linked to engine fires.
http://www.foxnews.com/leisure/2012/03/13/feds-expand-ford-taurus-sticky-accelerator-probe-to-1-million-cars/?test=latestnews
The National Highway Traffic Safety Administration started the probe last week and expanded it on Monday to include cars from the 2001 through 2006 model years. The safety agency has received 14 complaints of Taurus sedans accelerating on their own. So far it has no reports of crashes or injuries because of the problem.
A faulty cruise control cable may be the cause. It can detach and hold the throttle open, the agency said in documents posted on its website. In at least two of the complaints, drivers told NHTSA that their cars took off and ran red lights before they were able to bring them to a stop by shifting them into neutral or park.
"This is an extremely dangerous situation," one driver wrote in a complaint filed in August of 2010. "There needs to be something done about this before it becomes fatal."
It's a problem similar to one that tarnished Toyota Motor Corp.'s reputation about two years ago. The Japanese automaker eventually recalled 14 million vehicles worldwide because of acceleration problems, which it blamed on ill-fitting floor mats and sticky accelerator pedals. At the time NHTSA said at least 52 people were killed in crashes linked to Toyota's acceleration problems. A NHTSA investigation cleared Toyota's electronic throttle controls as a cause of the problem.
Ford is cooperating with the NHTSA investigation, spokesman Daniel Pierce said on Monday. "It's asking for information like they have done in the past with other vehicles, and we will be working with them throughout the investigation," Pierce said. Ford received a request for data from NHTSA on Monday and it is just starting to look into how many complaints have been made to company dealers, Pierce said.
NHTSA started the Ford investigation on Wednesday and said it involved 360,000 Tauruses from the 2005 and 2006 model years. On Monday it added the Sable to the investigation and asked Ford for information about both cars from the 2001 through 2004 model years.
In its investigation NHTSA will determine how many cars had the same parts and whether the problem is widespread enough to trigger a recall. So far none of the cars has been recalled. The Taurus and Sable are nearly identical and share almost all the same parts.
Customers with questions about their cars can call Ford at 1-866-436-7332.
In another complaint about the Taurus filed on Nov. 27, 2011, a driver reported that the brakes couldn't stop the car, which went through a red light and around two cars, reaching 70 mph before the driver put it in park and turned off the engine.
"Wow. The scariest thing I have ever experienced," the driver wrote. "If there was heavy traffic someone would have been killed, no doubt in my mind."
NHTSA knows the identity of people filing complaints but does not release their names.
If a car suddenly accelerates, drivers should brake firmly without pumping the brakes, shift the car into neutral, steer to a safe location and shut off the engine, NHTSA spokeswoman Lynda Tran said in an email. Drivers also should be sure they know in advance how to put the car in neutral because car diagrams can be misleading.
If a car has keyless ignition, drivers should know how to turn off the engine while the car is in motion, which may involve holding the button until the engine turns off, she said.
The Taurus, which was introduced in late 1985, was the best-selling car in the U.S. for five years in the early 1990s. But Ford let it languish while it focused on SUVs, and the Toyota Camry was soon outselling it. Ford renamed the Taurus the Five Hundred in 2006, but new CEO Alan Mulally insisted that the company return to the Taurus name with the 2008 model year.
Taurus sales have remained sluggish. Ford sold 63,526 of them last year, just 15 percent of the total sold at the car's peak in 1992. The company discontinued the Mercury brand in 2010.
Ford has recalled the Taurus before for problems with its cruise control system. In 2008, the company recalled 1993-1995 models of the Taurus SHO, a performance edition, because faulty cruise control switches were linked to engine fires.
http://www.foxnews.com/leisure/2012/03/13/feds-expand-ford-taurus-sticky-accelerator-probe-to-1-million-cars/?test=latestnews
1. What
is the link to Crisis Management?
Federal
safety regulators are investigating sticky accelerators in up to 1.9 million Ford Taurus and
Mercury Sable sedans due to reports about the cars automatically picking up speed and not stopping. This mimics the situation by Toyota where 14
million vehicles were recalled worldwide and caused 52 deaths.
2. What
stage of Crisis Management does the system appear to be at?
The
system is somewhere between an issue and risk stage. Though no crashes have
been reported, there have been reports of difficultly in stopping cars. This is
attributed to a faulty cruise control cable. Surprisingly however no car has
been recalled yet, as investigations are still pending.
3. How
well does the system appear to be handling the situation?
The
system appears to be handling the situation well. Ford is cooperating with the
NHTSA’s investigation which will determine if a recall is required. If a recall
is issued, that will determine Ford’s ability to handle a crisis..
4. What
level of crisis preparedness does the system appear to have?
Ford
appears to have a pretty decent crisis preparedness plan as a hotline has been
set up for questions and concerns that customers may have. In the past, Ford
has recalled the Taurus for problems with its cruise control system because
faulty cruise control switches were linked to engine fires, so it should be
safe to assume that the company would be well prepared if an event like that
were to happen again.
5. What
personal reactions/feelings does the description trigger in you?
A
question that rises in my mind is how come organizations don’t learn their
lessons? The fact that the Taurus was recalled before in 2008 with similar
issues should serve as a guiding tool in order to prevent something like this
from happening again. There is some comfort in knowing that only older versions
of the product maybe affected and that this problem isn’t present in the newer
versions.
6. What
advice would you offer to those involved?
Ford
should definitely continue cooperating with the NHTSA and whatever other
automobile regulatory bodies are out there. If the problem is confirmed for a
majority of vehicles then Ford should contact each customer individually and
offer them an inspection and repair free of charge. Going forward, drivers should
be educated in advance about how to put their car in neutral in case similar
situations like this happen again (this should go for all car manufacturers).
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